While insurance coverage is a necessity for many Americans—from individuals to families, homeowners to business owners—the industry is facing new challenges such as low interest rates and stagnant growth. Furthermore, many insurers are trying to figure out how to effectively adopt automation and Artificial Intelligence (AI) to drive product innovation and service delivery. More and more companies are looking to trusted insurance BPO providers to help them in these key areas.
Outsourcing benefits for insurance providers
Capability & performance
Technology & innovation
Security & compliance
It’s becoming more difficult for insurers to manage regulatory pressures, with greater risks around fraud, data security and conduct. At Acquire BPO, we’re committed to information security: we adhere to strict compliance protocols such as HIPAA, PCI-DSS and SOC 1&2 attestations to ensure critical mistakes are avoided and your customers’ information is always protected. Our outsourcing solutions are supported by a secure, highly redundant network to equip your healthcare campaign with the tools you need to improve your non-core functions while improving customer experiences by making your processes more efficient and available 24/7.
Insurance BPO services
Our solutions include, but are not limited to:
- Audit-Related Tasks
- Claims Processing
- Data Conversion
- Data Entry
- Direct Bill Entry
- Document Delivery
- Invoice Processing
- Policy Checking
- Policy Maintenance
- Policy Rating
- Product Development
- Renewal Letters
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:
Why Acquire BPO?
Proven operational performance by talented resources, guided by a global management team with deep knowledge of the American insurance industry.
Availability of resources
Scalable operations with an extensive talent pool of skilled agents, data specialists and medical transcriptions, to name a few—ready to work from our state-of-the-art workspaces or remotely.
Remarkable, personalized and 24×7 customer experiences through specialized automation & Artificial Intelligence (AI) support and leading-edge omni-channel technology
Seamless client experience
Security & compliance
Global PCI certification and compliance to standards and best practices including HIPAA, SOC 1&2, COPC, US Privacy Laws, US Financial Services Regulatory Framework and ISO/IEC 27001:2013.
99.999% network availability
“Acquire has been a fantastic partner for nib. From the outset, they have worked hard to understand our particular requirements and shown a great deal of flexibility in setting up the relationship for success. There is a joint, laser-like focus on ensuring we are delivering great member outcomes. I continue to be impressed with the quality of the local leaders that Acquire has working on our account. Our goal at the outset was to have the Acquire leaders and consultants feeling like they work for nib and are part of the nib culture. I’m proud that we’ve managed to achieve that.”
Group Executive – Australian Residents
Health Insurance | Chief Executive Office, nib
Talk to us
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