It’s no secret that customers are shopping online more than ever. The eCommerce industry is growing much faster than its brick-and-mortar counterpart, doubling by 2023 to $6.5 trillion. There are tremendous opportunities for brands to reach new consumers online, but competition is fierce with approximately 24 million eCommerce sites operating globally. Launching your eCommerce presence is easy, but how do you set yourself apart from the pack and drive sustainable business growth? You need to leverage the expertise of a trusted eCommerce BPO partner.
Outsourcing benefits for eCommerce businesses
Capability & performance
Scalability & flexibility
Innovation & security
As more customers shift to the digital marketplace, automation will become increasingly more beneficial for brands to provide 24×7 eCommerce customer support, increase staff productivity and manage larger inventory and fulfilment networks. Our specialist Artificial Intelligence (AI) teams can help you eliminate repetitive, time-consuming tasks and automate your next flash sale, track customers for retention or avoid high-risk orders through Robotic Process Automation (RPA).
eCommerce sites deal with large amounts of customer information, making them at-risk for security breaches and fraud. At Acquire BPO, we take information security seriously: our eCommerce BPO services are backed by the most stringent compliance protocols such as global PCI-DSS certification and SOC 1&2 attestations to ensure your customers’ information is always protected.
eCommerce BPO services
Our solutions include, but are not limited to:
- Customer Service
- Customer Surveys
- Design & development
- Inventory Management
- IT Support
- Market Research
- Order Fulfilment
- Order Processing and Management – Order Entry, Shipment and Invoicing, Processing Returns and Exchanges
- Product Photography and Videography, Graphic Design and Artwork
- Product, Image and Catalogue Data Entry
Learn more about Acquire BPO’s proactive & seamless eCommerce customer support
Our valued clients
Acquire BPO’s outsourcing solutions are trusted by the following client partners:
Why Acquire BPO?
Proven operational performance by talented resources, guided by a global management team with deep knowledge of the eCommerce marketplace.
Availability of resources
Seamless client experience
Security & compliance
99.999% network availability
Talk to us
Fill out the form below so we can discuss the benefits of our eCommerce call center outsourcing solutions today.